1.1. Sherpafeet Private Limited is a company incorporated under the laws of India, with its principal office at 4th Block, HBR Layout, Outer Ring Road, Bengaluru, Karnataka, India. sherpafeet is engaged inter-alia in the business of providing adventure and nature tour and travel related services (hereinafter referred as 'Services') through its Website, retail outlets, mobile-cellular technology as well as through its call-center.
1.2. The Services includes without limitation travel-related information, pricing availability and reservations for airlines, hotels, railway, holiday packages, adventure activities, bus and car rentals across cities and rural areas throughout India. Services shall include all those Services which sherpafeet will provide in future. sherpafeet is the facilitator of the Services only which are being offered and rendered by the third party vendors ("Service Providers").
1.3. This User Agreement is applicable to all sherpafeet Services. In addition to this User Agreement and depending on the Services opted by the User, the User shall be required to read and accept the relevant terms and conditions of Service (TOS) for each such Service, which may be updated or modified by sherpafeet from time to time. Such TOS shall be deemed to be a part of this User Agreement and in the event of a conflict between such TOS and this User Agreement, the terms of TOS shall prevail.
1.4. The Services are offered to the User conditioned on acceptance without modification of all the terms, conditions and notices contained in this User Agreement and the TOS, as may be posted on the Website from time to time. For the removal of doubts, it is clarified that availing of the Services by the User constitutes an acknowledgement and acceptance by the User of this User Agreement and the TOS. If the User does not agree with any part of such terms, conditions and notices or the terms and conditions of the TOS the User must not avail the sherpafeet Services.
1.5. Additionally, the Service Provider itself may provide terms and guidelines that govern particular features, offers or the operating rules and policies applicable to each Service. The User shall be responsible for ensuring compliance with the terms and guidelines or operating rules and policies of the Service Provider with whom the User elects to deal, including without limitation terms and conditions set forth in a Service Providers' fare rules, contract of carriage or house rules.
1.6. sherpafeet at its sole discretion reserves the right not to accept any order placed by the User through the Website without assigning any reason thereof. Any contract to provide any Service by sherpafeet is not complete until full money towards the Service is received from the User and accepted by sherpafeet.
3.1. sherpafeet reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the sherpafeet Services. sherpafeet further reserves the right to alter any and all fees from time to time, without notice.
3.2. The User shall be liable to pay all applicable charges, fees, duties, taxes, levies and assessments for availing the Services.
4.1. Online Card Payments
Visa, Master and American express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.
sherpafeet uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your Service using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the Website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that sherpafeet offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.
If the payment on the credit card is declined for some reason, alternate payment instructions must be received by sherpafeet 72 hours prior to the time of departure/check in; else, the booking is liable to be cancelled.
sherpafeet charges a service fee on all booking made by the User. In case of cancellation of booking, this fee is non-refundable.
4.2. Internet Banking
If you have an account with any bank, then you can pay for your booking through respective bank's net banking options and the amount will be automatically debited from your account. sherpafeet processes the payments through an online gateway system which enables safe and secure transaction.
4.3. Pay at hotel reception /Service Provider ("Post Pay")
With some of partner hotels /Service Providers sherpafeet has negotiated a special facility where sherpafeet customers can pay the hotel /Service Provider directly at its reception.
You should not take any action based on information on the Website until you have received a confirmation of your booking. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase /booking within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our phone number or email support.
6.1. Electronic Tickets ("e-Tickets")
What is an e-Ticket?
An e-Ticket is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-Ticket.
How will I get my e-Ticket details?
Your e-Ticket details will be sent to your email address provided by you at the time of making the payment for your booking. In case you do not have an email address, the details will be given to you over the phone.
If you do not receive your e-ticket within 7 days of making your booking on Website, please call us at: + 91 9886106999
sherpafeet shall not be liable if customers do not comply with this requirement.
7. Amendment and Cancellation policy
7.1. Cancellation and/or amendment of booking shall at all times be subject to fees/charges/levies/payments as may be levied /payable to the relevant airline /carrier /Service Provider in accordance with such relevant airline /carrier /Service Provider cancellation /refund policy. Prior to booking tickets /Service, you must acquaint yourself with the relevant airline /carrier /Service Provider cancellation /refund policy with respect to the booking made by you. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline /Service Provider shall be to your account.
7.2. Except to the extent stated in the individual airline/carrier/Service Provider terms and conditions or otherwise applicable to specific tickets booked/issued, cancellation fee are payable as follows:
7.3. The customer must read individual airline /Service Provider specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge and sherpafeet assumes no liability whatsoever in this regard.
7.4. In case you avail of the Website's hotel reservation service and are, thereafter, not contactable on the contact details provided in this regard, then the hotel reservation selected by you will stand cancelled and sherpafeet would not be liable for any charges/expenses incurred by you, either directly or indirectly in this regard.
8. How do I get a refund after canceling my ticket /booking?
8.1. After canceling your booking, the refund shall be processed within 30 days from the date of cancellation.
9. Limited User
9.1. The User hereby agrees and undertakes not to sell, trade or resell or exploit for any commercial purposes, any portion of the Service. For the removal of doubt, it is clarified that Services, including the use of the Website, is not for commercial use but is specifically meant for personal use only.
9.2. The User further agrees and undertakes not to reverse engineer, copy, modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that the sherpafeet's name is stated as the source. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.
10. Disclaimer of Warranties /Limitation of Liability
10.1. sherpafeet will endeavor to ensure that all the information provided by it is, to the best of its knowledge, correct. However, sherpafeet or any of its empanelled experts neither warrants nor makes any representations regarding the quality, accuracy or completeness of the information or data. sherpafeet or any of its empanelled experts makes no warranty, express or implied, concerning the website and/or its contents, and disclaims all assurances of fitness for a particular purpose and guarantees of merchantability in respect of services, including any liability, responsibility or any other claim, in respect of any loss, whether direct, indirect or consequential, to any User or any other person, arising out of or from the use of any such information.
10.2. To the extent sherpafeet acts only as a facilitator of the Services which are being offered an rendered by third party Service Providers, it shall not have any liability whatsoever for any aspect of the arrangements between the Service Provider and the User as regards the standards, quality, fitness, merchantability, consequences of the use of the Services provided by the Service Providers. In no circumstances shall sherpafeet be liable for the Services provided by the Service Provider.
10.3. Although sherpafeet makes reasonable commercial efforts to ensure that the description and content in the TOS and on each pages of the Website is correct, it does not, however, take responsibility for changes that occurred due to human or data entry errors or for any loss or damages suffered by any User due to any information contained herein. Also, sherpafeet is not the Service Provider and cannot therefore control or prevent changes in the published descriptions or oral representations, which are always based upon information provided by the Service Providers.
10.4. sherpafeet does not, by facilitating the Services to particular destinations, represent or warrant that travel to such destinations is without risk, and shall not be liable for damages or losses that may result from travel to such destinations.
10.5. sherpafeet does not, by facilitating the Services represents or warrants that the use of Service is without any risk, and shall not be liable for damages or losses that may result from User's use of Services.
10.6. In no event shall sherpafeet be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services; (b) the cost of procurement of substitute goods and services or resulting from any goods, information or services purchased or obtained or messages received or transactions entered into through the Services; (c) unauthorized access to or alteration of the User's transmissions or data; (d) any other matter relating to the Services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with availing Services from sherpafeet.
10.7. Neither shall sherpafeet be responsible for the delay or inability to use the Website or Services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained from sherpafeet, whether based on contract, tort, negligence, strict liability or otherwise. Further, sherpafeet shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the Services that may occur due to technical reasons or for any reason beyond the control of sherpafeet. The user understands and agrees that any material and/or data downloaded or otherwise obtained from Website/ sherpafeet is done entirely at their own discretion and risk and they will be solely responsible for any damage to his/her/its computer systems or any other loss that results from such material and/or data.
10.8. These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law.
10.9. The maximum liability including consequential losses, damages or additional expenses whatsoever, on part of sherpafeet arising under any circumstances, in respect of any Services availed by the User, shall be limited up to a maximum of the refund of total amount received by sherpafeet from the User for availing the concerned Service less any cancellation, refund or others charges, as may be applicable.
10.10. sherpafeet holds no responsibility for any of the User Generated Content on the website. sherpafeet neither warrants nor makes any representations concerning the quality or accuracy of the User Generated Content on the website. Additionally, sherpafeet is not liable for any User Generated Content which may be deemed as vulgar, profane or harmful.
11.1. The Website may contain links to other websites ("Linked Sites"). The Linked Sites are not under the control of sherpafeet or the Website and sherpafeet is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. sherpafeet is not responsible for any form of transmission, whatsoever, received by the User from any Linked Site. sherpafeet is providing these links to the User only as a convenience, and the inclusion of any link does not imply endorsement by sherpafeet or the website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof.
11.2. sherpafeet is not responsible for any errors, omissions or representations on any Linked Site. shrepafeet does not endorse any advertiser on any Linked Site in any manner. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on the information provided by the Linked Site.
11.3. The Website may contain third party advertisements. The Users are requested to verify the accuracy of all information on their own before undertaking any reliance on such third party advertisements. sherpafeet shall not be liable for any direct, indirect, consequential or punitive losses, damages, claims including attorney's fees incurred from the action or inaction of User by reliance in any information on such advertisements.
As a condition of the use of the Website, the User warrants that they will not use the Website for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by this Agreement and/or the TOS including both specific and implied. In addition, the Website shall not be used in any manner, which could damage, disable, overburden or impair it or interfere with any other party's use and/or enjoyment of the Website. The User shall refrain from obtaining or attempting to obtain any materials or information through any means not intentionally made available or provided for or through the Website.
13.1. The Website may contain services such as email, chat, bulletin board services, information related to various tourist spots, news groups, forums, communities, personal web pages, calendars, and/or other message (hereinafter collectively referred to as "Communication Services"). The User agrees and undertakes to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, the User agrees and undertakes that when using a Communication Service, the User will not:
(a) defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others;
(b) publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information;
(c) upload files that contain software or other material protected by intellectual property laws unless the User owns or controls the rights thereto or have received all necessary consents;
(d) upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another's computer;
(e) advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages;
(f) conduct or forward surveys, contests, pyramid schemes or chain letters;
(g) download any file posted by another user of a Communication Service that the User know, or reasonably should know, cannot be legally distributed in such manner;
(h) falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
(i) violate any code of conduct or other guidelines, which may be applicable for or to any particular Communication Service;
(j) violate any applicable laws or regulations for the time being in force in or outside India; and
(k) violate any of the terms and conditions of this User Agreement or any other terms and conditions for the use of the Website contained elsewhere herein.
13.2. sherpafeet will review materials posted through Communication Service and shall remove any materials in its sole discretion. sherpafeet reserves the right to terminate the User's access to any or all of the Communication Services at any time without notice for any reason whatsoever.
13.3. sherpafeet reserves the right at all times to disclose any information as is necessary to satisfy or comply with any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in sherpafeet's sole discretion.
13.4. sherpafeet does not control or endorse the content, messages or information found in any Communication Service and, therefore, sherpafeet specifically disclaims any liability or responsibility whatsoever with regard to the Communication Services and any actions resulting from the user's participation in any Communication Service.
13.5. Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. User is responsible for keeping himself updated of and adhering to such limitations if they download the materials.
13.6. When you register with Website, we or any of our partners/affiliate/group companies may contact you from time to time to provide the offers/information of such products/services that we believe may benefit you.
sherpafeet reserves the right, in its sole discretion, to terminate the access to the Website and the related services or any portion thereof at any time, without notice.
15.1. The User represents and confirms that the User is of legal age to enter into a binding contract and is not a person barred from availing the Services under the laws of India or other applicable law.
15.2. To avail a Service through the Website, the User has and must continue to maintain at his sole cost: (a) all the necessary equipments including a computer and modem etc. to access the Website/avail Services; (b) own access to the World Wide Web. The User shall be responsible for accessing the Services and that access may involve third party fees including, airtime charges or internet service provider's charges which are to be exclusively borne by the User.
15.3. The User also understands that the Services may include certain communications from sherpafeet as service announcements and administrative messages. The user understands and agrees that the Services are provided on an "as is" basis and that sherpafeet does not assume any responsibility for deletions, mis-delivery or failure to store any user communications or personalized settings.
15.4. Registration of the User on the Website is optional. If the User opts to register himself on the Website, upon completion of the registration process, the User shall receive a user id and password. The User agrees and undertakes at all times to be responsible for maintaining the confidentiality of the password and user id, and shall be fully responsible for all activities that occur by use of such password or user id. Further, the User agrees not to use any other party's user id and password for any purpose whatsoever without proper authorization from such party. You are responsible for the security of your password and for all transactions undertaken using your password through our Services. The Password entered by you is transmitted in one- way encrypted form to our database and stored as such. Thus the Password will not be known even to sherpafeet. You confirm that you are the authorised holder of the credit card or the original account holder used in the transactions you make using the sherpafeet Services. sherpafeet will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of your ID/password/credit card number/account details number for using sherpafeet Services.
15.5. The user also agrees and undertakes to immediately notify sherpafeet of any unauthorized use of the user's password or user id and to ensure that the user logs off at the end of each session at the Website. sherpafeet shall not be responsible for any, direct or indirect, loss or damage arising out of the user's failure to comply with this requirement.
15.6. The User also agrees to: (a) provide true, accurate and complete information about himself and his beneficiaries as prompted by the registration form ("Registration Data") on the Website; and (b) maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If the User provide any information that is untrue, inaccurate, not current or incomplete or sherpafeet has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, sherpafeet has the right to suspend or terminate the User's registration and refuse any and all current or future use of the Website and/or any Service.
15.7. Furthermore, the User grants sherpafeet the right to disclose to third parties Registration Data to the extent necessary for the purpose of carrying out the Services.
16.1. Without prejudice to the other remedies available to sherpafeet under this User Agreement, the TOS or under applicable law, sherpafeet may limit the user's activity, or end the user's listing, warn other users of the user's actions, immediately temporarily/indefinitely suspend or terminate the user's registration, and/or refuse to provide the user with access to the Website if:
a) the user is in breach of this User Agreement, the TOS and/or the documents it incorporates by reference;
(b) sherpafeet is unable to verify or authenticate any information provided by the user; or
(c) sherpafeet believes that the user's actions may infringe of any third party rights or breach any applicable law or otherwise result in any liability for the user, other users of the Website and/or sherpafeet.
16.2. sherpafeet may at any time in its sole discretion reinstate suspended users. Once the user have been indefinitely suspended, the user may not register or attempt to register with Website/ sherpafeet or use the Website in any manner whatsoever until such time that the user is reinstated by sherpafeet. Notwithstanding the foregoing, if the user breaches this User Agreement, the TOS or the documents it incorporates by reference, sherpafeet reserves the right to recover any amounts due and owing by the User to sherpafeet and/or the Service Provider and to take strict legal action as sherpafeet deems necessary.
17.1. sherpafeet may provide the User with content such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks or other intellectual property rights and laws. The User may use this material only as expressly authorized by sherpafeet and shall not copy, transmit or create derivative works of such material without express authorization from sherpafeet.
17.2. The User acknowledges and agrees that they shall not upload, post, reproduce or distribute any content on or through the Website that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed on or through the Website with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution.
None of the provisions of this User Agreement, TOS, terms and conditions, notices or the right to use the Website by the User contained herein or any other section or pages of the Website and/or the Linked Sites, shall be deemed to constitute a partnership between the User and sherpafeet and no party shall have any authority to bind or shall be deemed to be the agent of the other in any way. It may be noted, however, that if by using the Website, the User authorizes sherpafeet and its agents to access third party sites designated by them or on their behalf for retrieving requested information, the User shall be deemed to have appointed sherpafeet and its agents as their agent for this purpose.
The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of this User Agreement, the TOS or the right to use the Website by the User contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.
The terms and conditions contained herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar import refer to this User Agreement as a whole.
The User agrees to indemnify, defend and hold harmless sherpafeet from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by sherpafeet that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by the User pursuant to this User Agreement and/or the TOS.
If any provision of this User Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this User Agreement shall continue to be in full force and effect.
23.1. Either the User or sherpafeet may terminate this User Agreement and a Service with or without cause at any time to be effective immediately.
23.2. The User agrees that sherpafeet may under certain circumstances and without prior notice, immediately terminate the User's user id and access to the Website/Services. Causes for termination may include, but shall not be limited to, breach by the User of this User Agreement or the TOS, requests by enforcement or government agencies, requests by the User, non-payment of fees owed by the User in connection with the Services as specified in the applicable TOS.
23.3. This Use Agreement may be terminated by either the User or sherpafeet through a written notice to the other. sherpafeet shall not be liable to the User or any third party for termination of any Service. Should the User object to any terms and conditions of this User Agreement, any TOS or become dissatisfied with the Service in any way, the User's only recourse is to immediately: (a) discontinue use of the Website/Service; and (b) notify sherpafeet of such discontinuance.
23.4. Upon termination of the Service, User's right to use the Website/Services and software shall immediately cease. The User shall have no right and sherpafeet shall have no obligation thereafter to execute any of the User's uncompleted tasks or forward any unread or unsent messages to the User or any third party. Once the User's registration or the Services are terminated, cancelled or suspended, any data that the User has stored on the Website may not be retrieved later.
All notices and communications (including those related to changes in the TOS, Service, termination of Service etc.,) shall be in writing, in English and shall deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent via email/facsimile (with acknowledgment of complete transmission) to the following address or by displaying on the Website:
(a) If to sherpafeet, at firstname.lastname@example.org and/or at the address posted on the Website.
(b) If to a non registered User, at the communication and/or email address specified in the application form availing of sherpafeet Service.
(c) If to a registered User, at the communication and/or email address specified in the registration form. Notice shall be deemed to have been served 48 hours after it has been sent, dispatched, displayed, as the case may be, unless, where notice has been sent by email, it comes to the knowledge of the sending party, that the email address is invalid.
This User Agreement and each TOS shall be governed by and constructed in accordance with the laws of India. All disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka, India.